Complaints

In order to speed up the complaint process, please provide a detailed description of the problem and, if possible, attach photos. Based on your complaint, we will conduct an initial analysis and, if necessary, contact you to discuss further steps.

Please note that in the event of a complaint, it is necessary to maintain the original packaging and completeness of the goods. If the goods are picked up by a courier, please check the condition of the packaging carefully before signing the collection protocol.

All complaints will be considered individually, with our priority being to provide the fastest and most beneficial solution for the customer.

In the event of a justified complaint – if the damaged goods cannot be repaired or replaced with a new one due to the depletion of stock, we will refund you the full value of the price of the purchased product. Information on how to handle the complaint will be provided within 14 days from the moment the goods arrive at our store. All up-to-date information regarding the complaint process will be provided to the Client on an ongoing basis.

Team Googlabsci.com